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Sask. RCMP pilot embeds psychiatric nurses in 911 centre to deal with psychological well being calls | CBC Information


Psychiatric nurses embedded contained in the RCMP’s operational command centre in Regina are taking 911 calls from individuals in psychological misery and training front-line officers as a part of a pilot mission in Saskatchewan that the police drive says is the primary of its type in Canada.

The nurses are in a position to entry a person’s digital well being information and historical past — off-limits to police — after they communicate to an individual in a psychological well being disaster or as they help RCMP officers in real-time throughout a psychological well being emergency.

“We’re working with psychological well being professionals to ship a significantly better service than we’ve got previously,” mentioned RCMP Sgt. Burton Jones. “We’re skilled to assist, you already know, how you can de-escalate conditions that contain psychological well being, however we’re not professionals — we all know that.”

In 2020, Saskatchewan RCMP acquired a complete of 4,640 psychological well being calls — when the caller says their emergency is expounded to their psychological well being — at its command centre. Within the first six months of this 12 months, it acquired 2,474 such calls.

In a lot of these circumstances, cops apprehended the distressed individual beneath the province’s Psychological Well being Providers Act after which supervised them in a hospital emergency room for hours, Jones mentioned.

Saskatchewan RCMP mentioned putting psychiatric nurses within the command centre will enhance service to rural and distant areas, the place police are much less prone to discover help from psychological well being professionals. (Matthew Howard/CBC)

The 12-month pilot — which started Might 31 — is already displaying promising outcomes. Of the primary 50 telephone calls acquired, 17 had been dealt with with a special response than ordinary police apply, Jones mentioned.

“Police didn’t need to make an arrest and didn’t need to take that individual to the hospital in handcuffs, or into our cells in handcuffs,” he mentioned. “The nurse was in a position to intervene, do an evaluation, do a referral, hook them as much as neighborhood sources; so by no means needed to do our old style method, which is apprehend, go to the hospital, sit and wait.”

Two nurses — employed by the Saskatchewan Well being Authority and contracted by the RCMP — are already on the job contained in the command centre. They are going to be joined by one other two health-care staff to permit the service to function 24 hours a day, seven days per week.

WATCH | The Nationwide appears to be like on the RCMP pilot mission:

The Saskatchewan RCMP have launched a pilot mission to higher assist individuals in a psychological well being disaster by placing psychiatric nurses in name centres to entry medical data and help front-line officers. 4:40

Nurses will solely verbally share well being information data with police, in line with the RCMP, with procedures in place that preserve police, medical and private data personal.

“The final word purpose is to share the least quantity of knowledge attainable, however share sufficient to higher help the well being of individuals in disaster and get them the help they require,” mentioned a RCMP spokesperson by e-mail.

‘Step in the precise course’

Throughout Canada, numerous police companies have launched specialised items that pair cops with psychological well being professionals on the bottom. However that degree of service is not at present attainable in rural and distant areas, the RCMP mentioned, they usually imagine this method by phone will assist those that dwell exterior cities.

The pilot program is modelled after a system in the UK, the place psychological well being professionals with entry to medical information are positioned inside regional hubs to each advise officers on the road and reply calls from the general public.

“I used to be delighted to see this being trialled in Canada,” mentioned former British well being minister Norman Lamb, who spoke to CBC Information from his residence in Norwich, England. “You possibly can’t utterly take away police from the equation.…However the vital factor is [police] need assistance.”

Former British well being minister Norman Lamb applauds the Saskatchewan RCMP for introducing psychological well being professionals into its command centre — a apply that was launched years in the past in the UK. (Skype)

The pilot program can be being applauded by the Canadian Psychological Well being Affiliation (CMHA), which has lengthy known as for much less reliance on police in terms of psychological well being emergencies.

“It’s a step in the precise course,” mentioned Jonny Morris, CEO of the CMHA’s B.C. division. “We actually do have to place our companies to reply with a well being response; we’re speaking about well being in spite of everything — psychological well being — and we do not ship police to coronary heart assaults.”

‘A cry for assist’

Within the northern neighborhood of Stanley Mission, 450 kilometres north of Saskatoon, Jonas Hardlotte is inspired by the RCMP’s need to enhance its psychological well being response.

Final August, Hardlotte was in psychological misery after coming off a binge of medication and alcohol. Hardlotte struggles with despair and nervousness, and on the time, he’d misplaced his job, been in a automotive accident and had disagreements with family members.

He known as 811, Saskatchewan’s 24-hour psychological well being help phone line, however mentioned he bought “the runaround.”

Jonas Hardlotte, 34, has a historical past of despair, nervousness and substance abuse. He is afraid to let police inside his door when he is mentally distressed. (Jonas Hardlotte/Fb)

When he began reducing himself, his mother-in-law phoned 911.

However the RCMP officer who responded arrived at his door and began yelling at him via the window, threatening to bust in with a sledgehammer. It was captured by Hardlotte on cellphone video.

WATCH | RCMP officer enters Jonas Hardlotte’s residence with axe: 

Jonas Hardlotte lives in Stanley Mission, about 450 kilometres north of Saskatoon, and posted the one-minute video to Fb. 1:12

Hardlotte mentioned the officer, who has since been reassigned, responded with “straight aggression,” reminding him why he does not belief police when he is in psychological misery.

“There’s been those who’ve been shot only for being mentally distraught, and officers not figuring out that, ‘Okay, this man’s f–ked up on medicine and alcohol, however possibly that is only a cry for assist,'” he mentioned. 

Extra help to assist police

Carey Rigby-Wilcox mentioned whereas she is not “anti-police,” she has spent the previous two-and-a-half years regretting her 911 name.

In December 2018, her 27-year-old son, Steven Rigby, was threatening to kill himself with a gun. 

Rigby-Wilcox, who lives in a rural space exterior Saskatoon, known as 911. The RCMP initially responded, adopted by the Saskatoon Police when Steven drove towards the outskirts of town, the place he was in the end shot. 

“I did name 911 to get assist, to maintain my son alive — and ultimately, that did not occur,” she mentioned.

In keeping with testimony at a coroner’s inquest, officers fatally shot Steven after they perceived he pointed a gun of their course.

Whereas well being information would’ve proven that Steven had suicidal intent, and had spoken of frightening police to shoot him,the officers on scene the evening Steven died did not have that data, mentioned Rigby-Wilcox.

Carey Rigby-Wilcox, the mom of Steven Rigby, scribbled copious notes all through the current inquest into her son’s 2018 police-involved demise. He was fighting psychological sickness and alcoholism on the time. (Submitted by Carey Rigby-Wilcox)

Final month, the coroner’s inquest made a number of suggestions to enhance each the well being system and police companies in Saskatchewan because of this.

Rigby-Wilcox is satisfied that an individual’s well being historical past must be made available to dispatchers and front-line officers; she mentioned she approves of this pilot mission, since it would present extra entry to such well being data.

“In the event that they got that chance to know that it is a potential suicide by cop, they could really deal with it completely different,” she mentioned.

Rigby-Wilcox mentioned she understands that police are put in troublesome positions and desires them to have extra help. She additionally mentioned she does not anticipate this program to be a pilot for lengthy.

“I see it as one thing that can proceed to develop and proceed to be part of the system. It simply needs to be.”

Whereas Rigby-Wilcox won’t ever know if this pilot may have helped save her son’s life, she mentioned she hopes it would save others.


Should you’re experiencing suicidal ideas or having a psychological well being disaster, assist is out there. For an emergency or disaster scenario, name 911.

You can even contact the Saskatchewan suicide prevention line, toll-free and 24/7, by calling 1-833-456-4566, texting 45645 or chatting on-line.

You possibly can contact the Regina cellular disaster companies suicide line at 306-525-5333 or the Saskatoon cellular disaster line at 306-933-6200.

You can even textual content CONNECT to 686868 and get quick help from a disaster responder via the Disaster Textual content Line, powered by Children Assist Cellphone.

Children Assist Cellphone can be reached at 1-800-668-6868, or you’ll be able to entry dwell chat counselling at www.kidshelpphone.ca.



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